Privacy Policy

Last updated: October 29, 2026

SILVER & STONE operates this online store and website, including all related information, content, features, tools, products, and services (the "Services"), to provide customers with a curated shopping experience. Our store is powered by Shopify, which enables us to provide the Services.

This Privacy Policy explains how we collect, use, disclose, and otherwise process your personal information when you visit our website, use our Services, make a purchase, or communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy concerning the collection, processing, or disclosure of personal information, this Privacy Policy applies to those matters.

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read this Privacy Policy.

1. Personal Information We Collect

"Personal information" means information that identifies you or can reasonably be linked to you. It does not include information that has been anonymized so that it can no longer reasonably identify you.

Depending on how you interact with our Services, we may collect the following categories of personal information:

• Contact information: Your name, email address, phone number, billing address, and shipping address.

• Payment information: Payment method, transaction details, payment confirmations, and other information needed to process purchases. Payment card information is generally processed by our payment providers.

• Account information: Your username, password, preferences, and account settings, if you create an account.

• Order information: Products you view, add to your cart, purchase, return, exchange, or cancel, as well as your transaction history.

• Communications: Information you provide when contacting us for customer support or other inquiries.

• Device information: Information about your device, browser, IP address, and network connection.

• Usage information: Information about how you browse and interact with our website, including certain information collected through cookies and similar technologies.

The information collected depends on the Services you use, your choices, and applicable legal requirements.

2. Sources of Personal Information

We may collect personal information from the following sources:

• Directly from you: When you place an order, create an account, contact us, or otherwise provide information.

• Automatically: Through our website, cookies, and similar technologies when you browse or interact with our Services.

• From service providers: When payment processors, analytics providers, hosting providers, or other service providers process information on our behalf.

• From third parties: From business partners or other sources where permitted by applicable law.

3. How We Use Your Personal Information

We may use your personal information for the following purposes.

Providing and Improving Our Services

We use personal information to process orders and payments, arrange shipping, manage accounts, provide customer support, facilitate returns and exchanges, remember preferences, and improve the shopping experience.

Marketing and Advertising

Where permitted by applicable law, we may use personal information to send promotional communications and display advertisements for products that may interest you.

Where required, we will obtain your consent before sending marketing communications or using personal information for advertising purposes.

You can unsubscribe from promotional emails using the instructions provided in those emails. Unsubscribing from marketing communications does not affect essential messages concerning your orders or account.

Security and Fraud Prevention

We may use personal information to protect accounts, verify transactions, detect and investigate suspected fraud, prevent unauthorized activity, and maintain the security of our Services.

Communication and Customer Support

We use personal information to respond to inquiries, provide order updates, resolve issues, and communicate with customers about their purchases.

Legal Compliance

We may process personal information when necessary to comply with applicable laws, respond to lawful requests, resolve disputes, enforce our agreements, or protect our legal rights.

4. How We Disclose Personal Information

We may disclose personal information to third parties where necessary for the purposes described in this Privacy Policy and as permitted by applicable law.

These third parties may include:

• Shopify: To host and operate our online store.

• Payment providers: To process payments and help prevent fraudulent transactions.

• Shipping and fulfillment providers: To deliver orders and manage returns.

• Technology and analytics providers: To maintain our website, analyze performance, and improve our Services.

• Marketing providers: To support advertising and promotional activities where permitted by law.

• Professional advisers and authorities: Where necessary for legal compliance, dispute resolution, or the protection of our rights.

We may also disclose information in connection with a business sale, merger, restructuring, or similar transaction, subject to applicable legal requirements.

We do not disclose personal information except as described in this Privacy Policy or otherwise permitted by applicable law.

5. Relationship With Shopify

Our online store is hosted by Shopify. Shopify processes personal information relating to your use of our store to provide its platform and related services.

Information submitted through our store may be processed by Shopify and its service providers, including providers located in countries other than your country of residence.

To learn more about how Shopify processes personal information, please review Shopify's privacy information:

https://www.shopify.com/legal/privacy

6. Cookies and Similar Technologies

Our website and service providers may use cookies and similar technologies to operate the store, remember preferences, understand website traffic, improve functionality, and support advertising.

Where required by applicable law, we will request consent before using non-essential cookies or similar technologies.

You may be able to manage cookie preferences through the cookie settings provided on our website or through your browser settings. Disabling certain cookies may affect website functionality.

7. Third-Party Websites

Our Services may contain links to websites or platforms operated by third parties.

We do not control those websites and are not responsible for their privacy or security practices. We encourage you to review their privacy policies before providing personal information.

8. Children's Privacy

Our Services are not intended for children who are not legally permitted to use them under applicable law.

We do not knowingly collect personal information from children where such collection is prohibited by law.

If you believe that a child has provided personal information in circumstances where collection is not permitted, please contact us using the details below so that we can review the matter and take appropriate action.

9. Security and Retention

We take reasonable measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, providing Services, complying with legal obligations, resolving disputes, and enforcing agreements.

Retention periods depend on the type of information and the circumstances in which it was collected.

10. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Request access to personal information we hold about you.

• Request correction of inaccurate or incomplete information.

• Request deletion of personal information.

• Request a copy of your personal information in a portable format.

• Object to certain processing activities or request restrictions on processing.

• Withdraw consent where processing is based on consent.

• Opt out of certain targeted advertising or data-sharing activities, where applicable.

• Change your marketing communication preferences.

To exercise an applicable right, contact us using the details in the Contact section below.

We may need to verify your identity before processing certain requests. Some rights are subject to legal limitations and exceptions.

If you reside in the European Economic Area or the United Kingdom, you may have additional rights under applicable data protection laws, including the right to lodge a complaint with a competent supervisory authority.

11. Complaints

If you have concerns about how we process your personal information, please contact us using the details below.

Depending on your location, you may also have the right to lodge a complaint with your local data protection authority.

12. International Transfers

Your personal information may be transferred to, stored in, or processed in countries outside your country of residence.

Where required by applicable law, we will implement appropriate safeguards for international transfers of personal information, such as the European Commission's Standard Contractual Clauses or other legally recognized transfer mechanisms.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, legal obligations, or regulatory requirements.

When we make changes, we will publish the updated version on this page and revise the "Last updated" date.

14. Contact

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Store name: SILVER & STONE
Email: SILVERANDSTONE@proton.me